An image of two women talking

Rights & Responsibilities

Vision Loss Rehabilitation Ontario is committed to respecting and upholding your rights, and providing you with high-quality rehabilitation therapy to help you regain your independence, safety and mobility after a loss of sight.

You have the right to:

  • Be treated with respect and dignity
  • Receive comprehensive information and services in a timely and appropriate manner
  • Work with Vision Loss Rehabilitation Ontario's certified specialists to develop a personalized rehabilitation plan based upon your goals
  • Have opportunities to provide feedba​ck about Vision Loss Rehabilitation Ontario and our services by using our online feedbac​k form
  • Receive any information you request in the communication method and format you prefer
  • Have your personal information kept confidential and secure​

We also ask you to adhere to the following important responsibilities and requirements:


  • Use​ our contact form  as soon as possible if you need to cancel or reschedule an appointment; 24 hours' notice is requested
  • Prepare for and participate in your therapeutic appointments, and reinforce skills through ongoing practice
  • Tell Vision Loss Rehabilitation Ontario if your personal information changes
  • Provide a safe working environment for Vision Loss Rehabilitation Ontario specialists
  • Respect Vision Loss Rehabilitation Ontario specialists, property and equipment